JS Bank signed a Memorandum of Understanding with TRG, The Resource Group, Pakistan’s largest Call Center service provider.
This agreement will enable JS Bank to launch its contact center operations, enabling customers to conduct a variety of banking operations without stepping into branches thereby giving them convenience, accessibility and prompt service through TRG’s integrated technology solutions.
Naveed Qazi, President and Chief Executive Officer – JS Bank and Nadeem Elahi, Country Manager, TRG Pakistan inked the accord. Mr Qazi said the launch of the customer call center initiative would act as a cornerstone in efforts of standing out from competition through service excellence.
